Privacy policy
Introduction
This web site is owned and operated by Quadeye Gaming Servers Australia which is a subsidiary of Yatcko Pty. Ltd. and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site, which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.
We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.
We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.
Personal Information
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
Use of Information
Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
Collecting information on Registered members
As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.
Registration
Registration for use of our services may include submitting your name, email address, address, telephone numbers, options on receiving updates and promotional material and other information. You may access this information at any time by logging in to the client area and changing your account details.
Disclosure
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
Security
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Collecting Information for Users
IP Addresses
Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. The extent to which your IP address is used extends to a maximum of comparison to a GeoIP Database, which assists in authorised support staff understanding which region your are viewing the website from. This geographical information is not stored, and is only viewable by authorised personel.
Cookies and Applets
We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.
Access to Information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
Links to other sites
We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.
Problems or questions
If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us at support@quadeye.com.au
For more information about privacy issues in Australia and protecting your privacy, please visit the Australian Federal Privacy Commissioner's web site; http://www.privacy.gov.au.
Terms of Service
When registering or ordering service from this company you the "Customer" are required to keep up to date with changes in our policy and service guidelines. It is your responsibly to read our terms of service completely. If you do not understand any part of our terms please contact us for clarification.
Definitions
Customer
A person or group purchasing or intending to purchase service with Quadeye Gaming Servers Australia (Trading as Yatcko Pty. Ltd.).
Company
The site and/or services of Quadeye Gaming Servers Australia (Trading as Yatcko Pty. Ltd.).
Game Server
A single application process hosted on a single internet server over the internet for entertainment and/or recreational purposes.
Customer Age Restrictions
Customers are required to be over the age if 18 years old. Any person wishing to purchase a server must either be over 18 years of age or have permission from a legal guardian. All actions conducted during the service period are assumed to be conducted by said guardian and will be held accountable for said actions.
Responsibility Guidelines
Company Responsibilities
We are responsible for the maintenance and uptime of our network and hardware, with the intention of performing all maintenance during off-peak periods. We will strive to provide the Customer low ping times based upon the geographic location of your Game Server hosting. We will also provide a control panel for the use of the Customer to monitor their own Game Server status, modify configuration files, change maps/game types/server passwords/RCON passwords as well as control their own access to this facility.
Customer Responsibilities
You are responsible for providing the Company with true and current information in regards to registration and banking/payment details. This extends to updating these details if there is a change. You are also responsible for the upkeep of your server. Including but not limited to adding mods, maps, game play related files and server configuration modifications. You may not rent or lease the server to any other individual or clan during your service term without prior permission from the company ("Quadeye Gaming Servers Australia"). You must ensure that your server abides by our Terms of Service at all times.
Paying for Service
All payments are due before service is rendered. A service month is 30 days; if you have paid for service for 3 months then you have 90 days of service. Service payments are expected on or before your next bill date and billing will be performed in advance. If you are unable to make your payment by the due date please advise an Administrator via the support email support@quadeye.com.au. If you no longer require service we must be advised at the earliest possible convenience. All payments for a service term are final and will not be refunded under any circumstances.
Changes in Pricing
Once a service has been paid for and activated, customers will not recieve partial refunds, nor be required to pay additional fees related to the altered pricing to bring their service package to equal the altered pricing.
Player Limits
You are responsible for ensuring that server configuration files are not changed to enable more Game Server player slots than have been payed for. Servers found with a higher number of player slots will be charged at the current rate for slots over the allocation and the Customer will be notified of this.
Transferring slot amounts from one server to another will only be permitted under special circumstances. If a client wishes to upgrade their slot count they may purchase a slot upgrade addon, if a client wishes to downgrade their slot count they will not recieve reimbursement for the remaining billing period due to the reduced server specifications.
Server Branding
You are responsible for ensuring that server configuration files are not changed to remove the branding text unless you have paid for removal. Servers found without branding that have not purchased debranding will be charged at the current rate for debranding over the allocation and the Customer will be notified of this, OR, The service will be disabled until re-branded and re-activated by a Quadeye staff member.
Age Restrictions
Games that carry a rating (i.e. MA15+) pass responsibility onto the customer to ensure that all players on their respective game server meet the age restriction requirements as placed by the Australian Government.
Restricted Files, Mods, Plugins, etc.
We reserve the right to remove alter or deny some files that cause performance related problems with your server or any other server that may be directly affected by such files. You are responsible for payments/royalties on any extra content or modifications that require it.
FTP Access Guidelines
Server Files
FTP (File Transfer Protocol) facilities are not to be used for file storage of any kind other than those files directly required by the Customer's Game Server. All users of our service are responsible for their files and content of their servers. Additional files and add-ons must be applied by the customer. We are not responsible for the files in your game server directories after your game server account is activated. We strictly forbid storing of pornography, warez, or other unnecessary/Illegal files on the game server FTPs.
Data Security and Backups
The Customer is solely responsible for any and all backups of their Game Server data. Quadeye Gaming Servers Australia may not be held accountable for any loss of data due to hardware or software failure. We advise that the Customer keep local copies of all non-standard Game Server files such as configurations and mods.
Unscheduled Service Faults
Quadeye Gaming Servers Australia cannot be held accountable for unscheduled or unexpected service interruptions relating to software, hardware or actions of individuals (Staff, contractors, customers, parent company members) and is not liable for any refunds (partial or full), benefits to customers nor responsibility for said interruptions.
Promotional Events
In the event that Quadeye Gaming Servers Australia hosts a promotional event, any promotional materials or rewards are non-refundable and non-transferable. Service interuptions caused by any promotional event will be announced at least 6 hours in advance.
Failure to Comply
Failure to comply with all current and future Terms of Service Agreements may result in termination of your account and/or service interruption without refund. We reserve the right to suspend any service if we find your server is in violation of our Terms of Service, until the account holder ensures, via the necessary changes that his/her game server complies. Billing periods will not be affected by downtime caused by account suspension.